PRIVACY POLICY
Keera Job Design Studio regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Keera Job Design Studio users, and conforms to Internet Privacy Standards.
If you have questions or concerns regarding this statement, you should first contact us.
COLLECTION OF INFORMATION
In order to use the Keera Job Design Studio website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Keera Job Design Studio is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from Keera Job Design Studio customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website or store, you can contact us.
ORDERS
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to process and complete your orders. If we have trouble processing an order, we will use this information to contact you.
COMMUNICATIONS & SUBSCRIPTIONS
Keera Job Design Studio uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us.
THIRD PARTIES
Keera Job Design Studio may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Keera Job Design Studio does not share any information with third parties for any unknown or unrelated uses.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
LINKS
Links on the Keera Job Design Studio site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Keera Job Design Studio.
CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.
SECURITY POLICY
ONLINE CARD TRANSACTIONS
Keera Job Design Studio uses eWay Payment Gateway and PayPal for its online credit card transactions. eWay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using eWay and PayPal are secure payments.
Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Keera Job Design Studio or any outside party.
All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY is an authorised third party processor for all the major Australian banks. eWAY or PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Keera Job Design Studio and associated brands.
SHIPPING POLICY
After ordering online, you will receive an email confirmation from Keera Job Design Studio and eWAY or PayPal (based on selected payment option) containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
PHYSICAL PRODUCTS
We will attempt to send your physical products via Australia Post and Australia Post AirMail (International Orders) within three to five (3-5) working business days; however if goods are unavailable delivery will take a little longer.
DIGITAL DOWNLOAD (PDF) PRODUCTS
Digital or downloadable PDF products will be emailed to your nominated email address – download links are provided in this email with access to three download attempts. If you do not receive your download link, or have issues accessing your files please contact us and we will amend as soon as possible. Most correspondence is answered and acted upon within 24 hours.
If you wish to query a delivery of an order please contact us.
REFUND & RETURNS POLICY
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition unless otherwise agreed upon by Keera Job Design Studio. All postage and insurance costs are to be paid by the purchaser. We recommend that you return the product via Registered post and that you pre pay all postage.
You assume any risk of lost, theft or damaged goods during transit; therefore advise us if you take out shipment registration or insurance with your postal carrier. Keera Job Design Studio will not be responsible or parcels lost or damaged in transit if you choose not to insure.